1.2 The Card is issued by and remains the property of the Program It is not a credit card and is free of charge. 
 
1.3 Cancellation of Membership: The Program reserves the right to decline to issue or withdraw a Member’s membership at any time, or to terminate the validity of the Program membership together with the benefits attached thereto at any time. The Card must be returned immediately to any participating Hotel when requested. Cancellation of membership will result in the loss of all accumulated Points. 
 
1.4 Termination Date: The Program has no predetermined termination date and may continue until the Program decides to terminate it, with or without notice. The Program accepts no responsibility for any points that remain in members’ accounts after such termination. 
  

1.5 Program Changes: The Program reserves the right to amend, update or change any aspect about the program including the Terms & Conditions, at any time in whole or in part without advising Members. Continued participation in the Program will constitute a Member’s acceptance of any such amendment, modification, or supplementation. Members are responsible for remaining knowledgeable of the Program Terms and any changes, modifications, or additions to the Program. 
  

1.6 Partners responsibility: Program is not responsible for the Program partner withdrawals from the Program, which may affect the Awards offered.  

1.7 Program Notifications: The Program will endeavor to advise Members of matters of interest, including notification of changes to details of promotions and other offers. However, the Program accepts no liability for correspondence lost or delayed in the postal system or via electronic mail. 
  

1.8 Program Corrections: The Program reserves the right to change the printed and online offers at any time and to correct any typographical errors, errors of description, or errors regarding participating properties and Program Partners at any time without informing members. 
  

1.9 Printed information & Website: All details mentioned in the website supersede anything appearing in any printed or other material of the Program and form part of these Conditions of Membership. 
   

1.10 Sale or Barter of Points: The sale or barter of Program Points, Awards & Vouchers or other card benefits is prohibited, between the Members. 
  

1.11 Lost / Stolen Cards: In case the Card is lost, stolen, or damaged the Member must inform the Program Membership Services immediately in writing to the email indicated below. 
  

1.12 Contact Details: Any correspondence sent to Members is based on the contact details provided to the Program. Each Member is responsible for updating his/her information on the official website. 

1.13 Interpretation of Terms: All interpretations of these Terms & Conditions of Membership shall be at the sole discretion of the Program 
  

1.14 Legal Jurisdiction: These Conditions of Membership are governed by the laws of and are applicable in the Hellenic Republic. In the event of any dispute, the Member agrees to submit to the exclusive jurisdiction of the courts of Greece. 
  

1.15 Availability at Hotels: Members are responsible to check with the relevant Hotel for the availability of any special offer that could affect the enjoyment of their visit. The Member should ask on arrival at the Hotel for any additional benefits valid for that property. All services, amenities, and benefits are subject to availability and subject to the terms and conditions of each Hotel. Not all services, amenities and benefits are offered at all Hotels. The program may update benefits shown as available or credited to a Member at any time. 
  

1.16 Limited by Length of Stay: Selected Benefits may be limited depending on the length of stay. 
  

1.17 Availability: All Benefits, Vouchers, and Awards are subject to availability. 
  

1.18 Program communication: The Program will communicate with members via e-mail, post, or any other medium, which is considered appropriate.  

2. Application for Membership 
  

2.1 Eligibility: Membership in the Program is free of charge and is available to any individual over the age of 18 who: 

2.1.1 Possesses the legal authority to agree to the Program Terms. 
  

2.1.2 Resides in a jurisdiction that legally permits participation in the Program. 
  

2.1.3 Provides valid and accurate personal information when enrolling in the Program 
   

2.1.4 He/she is not a member of the travel trade; employee of Stella Beach SA and associated companies. 
   

2.2 Mandatory Fields: Program may reject any application if mandatory information is not supplied accurately and in full.  
  

2.3 Termination of Account: The Member may terminate membership by submitting a written notice via email. Membership will be terminated immediately upon receipt of such notice. All unredeemed Program Points will be forfeited immediately and will not be reinstated or transferred. 
  

2.4 Inactive Membership Members become inactive if they have not received any Point for three (3) years if they are Silver members and five (5) years if they are Gold or Diamond members. Inactive Members cannot redeem their Points. As soon as the Member revisits a Participating Hotel, membership will be re-activated. The Program reserves the right to cancel memberships that remain inactive for five (5) years. 
  

2.5 Fraudulent Activity. If a Member suspects or learns of any fraudulent activity related to its Program account, including, without limitation, unauthorized redemption or transfer of Points, the Member must report the fraudulent activity within 60 days of it occurring to the Program Head Office. Credit or debit of any Points in question to the Member will be at Program’s sole discretion. The Program reserves the right to cancel any Membership account that has been registered using fraudulent details. 
 

3. The Cards & Categories 
  

3.1 The Program Card is not transferable. It can only be used by the cardholder. 

3.2 Each issued Program Card has an exclusive membership number. 

3.3 The membership is personal and is available only to individuals. Not to families, companies, partnerships, associations, groups, or other entities. The program may refuse membership without a given reason. 
  

3.4 Card Categories: 

White Card: The White Card is issued upon application and is valid until the Member reaches Silver status. 

Silver Card: The Silver Card is issued when the Member has collected 1.000 points and is valid (for life) until the Member reaches Gold Status. 

Gold Card: The Gold Card is issued when the Member has collected 50.000 points and is valid (for life) until the Member reaches Diamond Status. 

Diamond Card: The Diamond Card is issued when the Member has collected 100.000 points and is valid (for life). 

Please refer to Program’s Website for the most updated Card Categories and their qualification criteria.  
  

4. Earning Loyalty Points 
 

Please refer to Program’s Website for correct points earning methods.  
  

4.1 Status & Award Points:  Points are the reward currency of Loyalty.  

4.4 Missing points: If the Member wishes to claim any adjustment to the number of Points credited or for retroactive Program Points, the Member must do so within twelve months from the date of any Hotel visit, by email to Program Membership Services, with a copy of the bill for which the Member did not receive the correct number of Points. This applies to members who had already enrolled in the Loyalty Program before checkout. Failure to supply adequate documentation may result in the denial of such Points’ credit. The Program reserves the right to decline any retroactive Points requests. 
  

4.5 Member’s Account: Members may view their Points on. After every transaction, the Loyalty Member is responsible to check the accuracy of the numbers of points earned. 
  

4.6 One Card / Room: Points will be credited only to one card for each room bill. The points will be credited to the main name on the reservation. 
  

4.7 Booked Room Type: For visits to a Hotel, the number of Points awarded will be based upon the room type booked and paid for, even if a different room type is provided.  

4.8 Non-Resident bookings: Members will not earn points when making a reservation for another person even if the reservation is in the Member’s name. 
  

4.9 Non–eligible accommodation rates (therefore without receiving any points) are defined as: 

4.10.1 Airline crew rates 

4.10.2 Travel industry employee rates 

4.10.3 When the Member’s accommodation is paid by another party with special rates (e.g. company events, conferences, corporates) 

4.10.4 Stella Beach S.A. employee rates. 

4.10.5 Barter, complimentary, and redemption (free) stays. 

4.10 Eligible Charges 

Eligible charges will receive points only if they are charged to the room bill. 

Members receive points on hotel services including: 

4.10.1 Food & drinks in the hotel's restaurants and bars 

4.10.2 Spa therapies and products 

4.10.3 Laundry and dry cleaning 

4.10.4 Telephone charges 
  

4.11 Non-Eligible Charges 

4.11.1 Taxes and service charges 

4.11.2 Any item that is paid to a Hotel department directly in cash 

4.11.3 Conference, banqueting, and event charges 

4.11.4 Any bills paid on behalf of the Member to a third party and charged to their room bill. 
  

4.12 Transferring Points: Points cannot be transferred to any other Member account. 
  

4.14 Pre-membership Points: Points cannot be credited for visits to a Hotel before the Guest completes the loyalty registration process and enrolls into the Program. 

4.16 Partners 
A Member cannot earn any Program Points by purchasing merchandise or services from Partners unless explicitly specified under the Program Partner’s agreement on the Program’s Website. 
  

4.17 Corporate Points 

4.17.1 If the reservation of the Member is paid by an employer, principal, or client the Member is responsible for notifying the employer, principal, or client of any Program Points received and for complying with any applicable laws, gift policies, and incentive policies. 
  

4.17.2 The Member agrees to indemnify and hold harmless the Program and associated companies from any liability, costs, and damages relating to claims of any third party arising from a failure to disclose the receipt of Program Points or any other incentives. 
 
  

5. Discounts 

5.1 Presentation of Card: To receive discounts from a Hotel or Program Partner (shops, car hire, etc.), a valid Program Card must be presented at the time of ordering/reservation and before payment is concluded. Failure to do so will result in no discount. 
  

5.2 Cash transactions: Hotel service discounts (food & drinks, spa, etc.) are not available on cash transactions.  
 
6. In Hotel Benefits & Services 
 
Member benefits are subject to change. Member's benefits are subject to availability. Only the cardholder Member is entitled to the benefits associated with the Card.  
 

6.1. Discount for direct bookings. Room rate discounts are valid only for reservations booked directly with the hotel’s reservations department or through the hotel’s booking engine. Discounts are not valid for corporate room rates or room rates of any special agreements. 

6.2 Discount for spa treatments depending on Member Tier. To receive Spa Discounts from a Stella Spa, a valid Stella Loyalty Circle Card must be presented at the time of ordering/reservation and before payment is concluded. Failure to do so will result in no discount. 

6.3 In-room welcome offer upon arrival for all members of Stella Loyalty Circle depending on Tier. 

6.4 Exclusive Offers available only to our loyal guests. The offers are available for all bookings made directly on our website and are not applied on top of any other discount for the same period. 

6.5 Member Exclusive Rates. At its discretion, The Stella Loyalty Circle may award with exclusive rates on an ad hoc basis. Where limited dates apply to a promotion, only Member’s activity within the specified dates will be eligible for Bonus Points. Bonus Points will be credited as basic points and Silver and Gold bonuses do not apply. 

6.6 Special farewell gift according to tier. At its discretion, Stella Hotels offer a special farewell gift based on Tier.  

6.7 Best room available in the booked category.  

6.8 Early Check-in (on request, upon availability). Must be requested at least 24 hours before the member's arrival and it will be subject to availability.  

6.9 Free nights awards (no blackout dates). Members who have collected the required number of points must apply through the Stella Loyalty Circle Website. Free Nights award can be for one night or multiples thereof up to a maximum of 7 nights / per Member. Depending on hotel availability, the Member will be informed if the requested dates are not available. 

6.10 Free use of the wet spa area. Members on Gold Tier can enjoy once free use of the wet spa area per stay. (Reservation is required). Members on Diamond Tier can use the Spa Wet Area as many times as they wish (Reservation is required). 

6.11 Complimentary late check out  (on request, upon availability). Valid for members on Gold and Diamond tier. Must be requested at least 24 hours before member's check out and it will be subject to availability.